Helava Travel – Service Fee Policy

Why We Charge Fees

Your trip is more than just flights and hotels, it’s about peace of mind. At Helava Travel, we invest our time and expertise into building the right itinerary for you. We compare fares, secure the best routes, and support you if plans change.


Our fees ensure:

  • Expert research & planning

  • Smooth booking & documentation

  • Priority support for changes or cancellations

  • Real human help when you need it


1. Itinerary Planning Fee (Deposit)

  • Your first simple airfare or package quote is free.

  • If you request additional quotes or your trip requires a complex itinerary (multi-stop, long-haul, or tailor-made), a planning fee applies.

  • This fee is non-refundable if you don’t book, but will be credited toward your final booking total if you do.


Planning Fees (AUD):

  • Domestic (Australia): AUD $50

  • Trans-Tasman & Pacific: AUD $100

  • Short-Haul International (Asia, <8hr flights): AUD $150

  • Long-Haul International (Europe, USA, Americas, Middle East, Africa): AUD $250

  • Complex / Multi-destination (round-the-world, 3+ stops): AUD $350


2. Service Fees (Booking & Support)

  • Service fees are non-refundable.

  • They only apply after you decide to book with Helava Travel.


Service Fees (AUD, per person, per booking):

  • Domestic: AUD $30

  • Trans-Tasman & Pacific: AUD $50

  • Short-Haul International: AUD $75

  • Long-Haul International: AUD $100


Changes & Cancellations:

  • AUD $50–$150 handling fee (depending on trip type) + airline/supplier charges


After-Hours Support:

  • AUD $100 per urgent case





General Terms & Conditions

1. Booking Responsibility

Helava Travel acts as an agent for airlines, hotels, and travel suppliers. Your contract is with the supplier, not Helava Travel. We are not liable for changes, cancellations, or service issues beyond our control.


2. Payments

  • All deposits and payments must be received by the due date or bookings may be cancelled.

  • Credit card surcharges may apply.


3. Planning & Service Fees

  • The itinerary planning fee applies for additional quotes or complex itineraries. It is non-refundable if you don’t proceed, but will be credited toward your booking if you do.

  • Service fees are separate, non-refundable, and only apply once you decide to book with us.


4. Changes & Cancellations

  • Airline and supplier penalties apply for changes/cancellations.

  • Helava Travel also charges handling fees (see Service Fee Policy).

  • Refunds, if applicable, may take several weeks and are subject to airline/supplier approval.


5. Travel Insurance

  • Comprehensive travel insurance is strongly recommended at the time of booking.

  • Helava Travel is not liable for costs incurred due to lack of insurance.


6. Passports, Visas & Health

  • Passengers are responsible for valid passports, visas, and meeting entry/health requirements.

  • Helava Travel provides guidance but cannot guarantee entry into any country.


7. Liability

  • We are not responsible for losses, delays, accidents, or changes caused by airlines, hotels, weather, or government actions.

  • Our responsibility is limited to arranging services as an agent.


8. After-Hours Emergencies

  • Helava Travel provides after-hours support for urgent cases. Additional fees apply.